Need help?

Anything you need, we’ve got the answers.

Read our FAQ. You’ll probably find what you’re looking for. Still lost? No worries! Send us a message below, and one of our Smile Specialists will get back to you.


Am I a candidate?

Am I a candidate for OneTwoSmile if I have an implant?

You could be! Our aligners can work for some patients who have an implant. Our dental professionals assess these situations on a case-by-case basis during the initial steps of your smile assessment. If they determine our aligners aren’t a fit for your needs, the initial assessment fee will be refunded.

Am I a candidate if I have missing teeth?

In many cases, Yes! Our aligners can work for many people who have missing teeth. Our dental professionals will assess each case individually in your at-home online assessment.


Is the 3D scan refundable?

If your smile does not qualify for OneTwoSmile, then we will fully refund the cost of the 3D scan.

Which methods of payment are available?

We offer safe and easy payment through PayPal or in cash at the clinic.

Are there financing options available?

Yes! If you don’t want to pay for your aligner treatment in one single payment, then you can make monthly payments. Currently, our personalized financing option allows you to pay at the beginning of each month for the length of your treatment period.

Evaluation Process

Can I see what my expected treatment results will be before I begin treatment?

Yes, after our lab receives your 3D scan, we will create a customized treatment plan which shows the movements of your teeth with each step of your treatment from the beginning to your perfect smile.

Can I use OneTwoSmile clear aligners on only my upper or lower teeth?

In order to maintain a correct bite, both upper and lower teeth need to be taken into account as a part of your treatment plan. Correcting a single arch can result in dental relapse and lead to bite changes. For these reasons, all plans include both upper and lower arches.

The Orthodontist says you need an interproximal reduction (IPR) before you begin treatment?

Your case may require an IPR before you begin treatment. In an IPR, the dentist will remove part of the interproximal enamel (less than 0.1mm) to make room for movement between your teeth.
– IPR is very common for orthodontic treatments.
– IPR won’t change the shape or size of your teeth in a significant way.
– After IPR, spaces between your teeth may be visible while not wearing your aligner but all spaces will close through your treatment.

Treatment Process

How long is the typical treatment process?

Every patient has a unique smile, so each treatment time period is different. On average our patients straighten their teeth in 6 months, but it could take patients 3 to 10 months to straight their teeth. No matter how long your treatment takes, we’ll be there every step of the way!

How do OneTwoSmile invisible aligners straighten my teeth?

Our invisible aligner treatment includes several sets of customized tight-fitting clear aligners that gradually shift teeth into the desired position. This process is mapped out in advance by a by our OneTwoSmile certified Orthodontist. Ultimately, you’ll get the perfect smile you’ve always wanted!

How do I use my chewies?

Chewies are used to help you get a tighter and better fit of your aligners. Simply wear your aligners and place your chewie between your teeth, then start chewing as if it were a piece of gum. We recommend using your chewies for about 10 to 15 minutes, 2 to 3 times a day.

How often should I wear my aligners?

You should wear your aligners for 22 hours each day, and only take them off when you eat, drink, or brush your teeth.

Will my teeth hurt during treatment?

Most people experience a degree of soreness for the first few days after switching to new aligners. But this is perfectly normal, and it’s a good sign that the aligners are working effectively. As your teeth begin to move in the first few days, the soreness will wear off.

Are there any visits to a dental office during treatment?

Most OneTwoSmile patients don’t require any visits to a dental office during their clear aligner treatment.

What happens if I lose an aligner?

Order a replacement aligner right away if you lose an aligner. It is crucial to stay on track during your smile journey. The cost for replacements is only $50 per tray. We will ship your aligners within 7 days of placing your order. Wear your previous set of aligners regularly until you receive your replacements.

Post Treatment Process

What happens after my invisible aligner treatment is complete?

Protect and safeguard your beautiful new smile with some custom fit invisible retainers. Teeth tend to have a memory, and without retainers, they could shift back into their original position. Order your retainers to ensure your smile lasts a lifetime, and to protect against any nighttime grinding.

Do I have to wear a retainer after treatment?

Yes definitely! If you want your smile to last you a lifetime, you should wear your retainers for at least 22 hours/day for the first two weeks after treatment. After that, you should be wearing your retainers every night while you sleep. We recommend replacing your retainers every 6 months to keep your smile straight and your mouth fresh.

Where we’re located!


10685-B Hazelhurst Dr. # 20604 Houston, TX 77043 USA.


Parkside Retail Level, Cluster R, JLT, Dubai, UAE

Upgrade your pearly whites now!